IT Service Management 

(BSM)

A challenge for IT executives is ensuring a secure and reliable IT infrastructure that fully supports and adapts to an organization’s dynamic business needs. S&T helps organizations to transform their IT services from fire-fighting to fire-proofing mode.


We provide tools that integrate incident, problem, change, and service-level management, all supplied by leading vendors in this field: HP and BMC Remedy.

We have a team of highly qualified technical and sales consultants certified in ITIL, COBIT, BASEL II and quality assurance standards such as ISO 9000, Six Sigma.



Our services and solutions:
 

  • Implementation of consolidated help desk (incident, problem, change management)
  • Implementation of SLM (Service Level Management) and KPO (Key Performance Objectives)
  • Integration of help desk solution and NSM (Network and System Management)
  • CMDB (Configuration Management Data Base) and discovery services
  • ITIL consultancy and implementation services
  • Audit controls and compliance


Customer benefits:
 

  • Increased user and customer satisfaction with IT services
  • Improved service availability
  • Financial savings from reduced reworking and from improved resource management
  • Improved time to market for new products and services
  • Improved decision making and optimized risk management
  • Integrating and aligning IT and business goals
  • Measuring IT organization effectiveness and efficiency
  • Demonstrating appropriate IT governance

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