We support insurance companies in their corporate refocusing by implementing a comprehensive and integrative improvement process. To achieve this, we follow a holistic approach, deriving new process models, configuring the solution packages, realizing any software adaptations and offering support, maintenance and infrastructural services and products on the basis of the strategy determined.
Customer loyalty challenges, a financial downturn due to the global economy crisis and highly dynamic requirements in their operational procedures are causing serious issues for insurers.
The business operations of European insurers, including western insurance groups and corporations as well as companies in CEE’s emerging markets, require process optimization and control (“operational excellence“) while they are simultaneously challenged by increasing operational and IT costs. At the same time, they need to refocus on innovative insurance products and enhanced customer service in sales and product management.